Supercharge your customer support to cut response times, improve teamwork, and automate common tasks.
I can help you set up a fully managed helpdesk and shared inbox system that is customized for your sales pipeline, customer onboarding, and tech support needs!
No Limits
Bring in the whole team. Flat-rate pricing means you can add anyone, from any team.
Need a shared inbox for Sales? Up-to-date documentation for Accounting? Create unlimited inboxes and knowledge bases.
No customer limits either! Add as many contacts as you want. Grow, you mighty oak.
Integrated
Get everyone on the same page. Connect your helpdesk to your customer list, social media, phone system, order form, payment gateway, SSO login, and more.
Private + Secure
Get famous for your customer support… not for a data breach.
Not comfy sending off every customer interaction to a third party? Rightly so.
Hacking and ransomware are unfortunately still on the rise. And third-party services are an increasingly common target. Own the platform and maintain your data privacy.
Security via autonomy
Did you know: in 2024, approximately 35.5% of all data breaches originated from third-party compromises? [1]
The absolute best way to prevent other companies from leaking your customers’ data is by never sending it to them in the first place. Owning the platform means you never have to worry if random suppliers or data aggregators that you never vetted have unrestricted access.
Proactive security features such as 2FA, rate limiting, IP restriction, spam filtering, SAML SSO, oAuth login, and more – all come standard and/or can be easily added.
And, no user limits = no shared logins; everyone has their own unique and secure credentials, limiting the chances of insecure handling.
[1] Hipaa Journal, More Than One-Third of Data Breaches Due to Third-Party Supplier Compromises https://www.hipaajournal.com/more-than-one-third-data-breaches-third-party-compromises
Keep your helpdesk affordable for your whole team
Long ago and far away, many popular helpdesk services had a free option that worked well for distributed teams, startups, and nonprofits.
Unfortunately for those who needed a cost effective helpdesk solution, that’s largely no longer the case. Per-seat costs have increased as well. Now, if you’re buying a seat for everyone, you could easily be paying an unsustainable amount per month.
By using self-hosting and cloud services options, there’s no limits on seats, contacts, inboxes, help docs, or how many you can add. It’s your house, your rules.
Save time with custom integrations
Is your support system making you think “wouldn’t it be great if we could…?”
The best helpdesk is one that integrates with all your other systems. This enables you to automate many of the day-to-day things that eat up your team’s time. If your current helpdesk doesn’t support the services you use, you’ve got options.
Common customer support tasks such as tracking down payments, order lookups, sales history, social media interactions, and language translation can be automated, saving time and allowing you to help customers faster.
Notifications can be sent to your other systems as well. Need a SMS notification for VIP customers? A follow up email based on satisfaction rating? No problem.
Ready to work together?
Let’s discuss your current helpdesk setup and find a best-fit option for your current needs. Reach out now!
